Frequently Asked Questions (FAQ)
1 - WHAT IS COACHLYNC?
CoachLync is a digital marketplace where coaches can buy and sell resources like playbooks, practice plans, training templates, scouting tools, and more — all made by coaches, for coaches.
2 - HOW DO I FIND WHAT I'M LOOKING FOR?
Use the search bar or browse by category, sport, or resource type. Filter results by price, sport, or competition level.
3 - HOW DO I PURCHASE A PRODUCT?
Simply create a free account, add items to your cart, and check out using our secure payment system. Your digital files will be available for instant download after payment.
4 - CAN I ASK SELLERS QUESTIONS BEFORE BUYING?
Yes! Each product page includes a “Contact Seller” button. Ask about the resource, format, or how it’s used before purchasing.
5 - WHAT FILE TYPES CAN I EXPECT?
Sellers typically upload PDFs, Word docs, Excel sheets, PowerPoints, video files, or Google Drive links. File formats are listed on each product page.
6 - WHO CAN SELL ON COACHLYNC?
Any coach with original content to share — from youth to pro level — can apply to become a seller. All you need is a free CoachLync account to get started.
7 - HOW DO I LIST A PRODUCT AS A PAID DOWNLOAD?
Once your seller account is approved, go to your dashboard and click "Post a new listing." Select the "Paid Download" listing type. Then, fill out the title, description, price, and upload your files and screenshots.
8 - HOW DO I LIST A PRODUCT AS A FREE DOWNLOAD?
Click "Post a new listing." Select the "Free Download" listing type. Then, fill out the title, description, and screenshots. IF YOU WANT THE DOWNLOAD TO BE ACCESSIBLE IMMEDIATELY, ADD A DOWNLOAD LINK TO THE PRODUCT DESCRIPTION. BE SURE THIS LINK COMES FROM A PUBLICLY SHARED FOLDER ON YOUR COMPUTER (i.e. Google Drive, Dropbox, OneDrive, etc.). Buyers can also "Send an inquiry" asking for your free download file.
9 - HOW DO I GET PAID?
CoachLync pays sellers through Stripe. You’ll need to connect a Stripe account to receive payouts, which are processed automatically after each sale.
10 - WHAT PERCENTAGE DOES COACHYLYNC TAKE?
CoachLync retains a small service fee per transaction to cover sales tax and Stripe payment processing. A commission of 30% is collected per transaction to support the platform and provide ongoing features.
11 - CAN I UPDATE OR REMOVE A LISTING?
Absolutely. You can edit your listing anytime from your seller dashboard or deactivate it if it’s no longer for sale.
12 - I FORGOT MY PASSWORD. WHAT DO I DO?
Click “Forgot Password?” on the login page and follow the email instructions to reset it.
13 - HOW DO I CHANGE MY EMAIL OR PAYMENT METHOD?
Log into your account, go to Settings, and update your personal or payment information as needed.
14 - WHAT IF I'M HAVING TROUBLE DOWNLOADING A FILE?
Ensure you're logged in and that your payment was successful. If the issue persists, contact support@coachlync.com and include your order number.
15 - ARE MY PAYMENTS SECURE?
Yes — all transactions are encrypted and securely processed via Stripe.
16 - WHAT'S THE REFUND POLICY?
Due to the digital nature of our products, all sales are final. However, if you believe there’s an issue with your purchase, contact us within 7 days and we’ll do our best to help.
17 - CAN I RESELL OR SHARE WHAT I BUY?
No. All resources on CoachLync are protected under copyright and for personal or team use only. Redistribution or resale is strictly prohibited.
Contact Us
Have a question, concern, or suggestion? We’re here to help.
For all general inquiries, technical issues, or account support:
Email: support@coachlync.com
Response Time: We typically respond within 24 hours, Monday–Friday.